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Support
Something not working? Chat with us, call us, or send a ticket and an engineer will get back to you.
Call support833.631.9400Phone support is included with Silver plans and up.Email supportsupport@teleira.comInclude your account number if you have it.Customer loginsecure.teleira.comManage your Teleira service.
Service availability
All systems operational
- VoiceShield Cloud100%
- VoiceShield Satellite100%
- VoiceCast100%
- Resilient 911100%
- Customer portal100%
90 days agoToday
What to expect
Response targets depend on your support plan. Have your account number ready when you call: the phone menu asks for it, so the engineer who answers already knows who you are.
| Plan | Phone support | Target response |
|---|---|---|
| Standard | No | 4hrs |
| Silver | Business hours only | 1 Business hour |
| Gold | Yes | 1 Business hour/2 Afterhours |
| Platinum | 24x7 for Critical Impact Issues | 1 hour - 24x7 |
Not sure which plan you have, or want phone support added? See Support Plans, or ask in your ticket.
Submit a ticket
Other ways to reach Teleira
- Sales: 833-631-9400 · sales@teleira.com
- Billing: 833-631-9400 · billing@teleira.com
- Mail: Teleira Critical Communications, P.O. Box 1329, Riverton, UT 84065 USA