SALES: 833.715.5400

Support Plans

Standard

$0/month/site
  • Support
  • Access to Teleira Support Center
  • Issue Resolution Target Response Time: 4hrs
  • No Phone Support
  • Advisory Services
  • Access to ECP Tool
  • Satellite Monitoring
  • Monitoring: Basic
  • Notification type: E-mail only
  • Warranty
  • Satellite: One Year
  • TRIAD: One Year
  • Analog Gateway: One Year
More Info

Silver

Support Plan
$59/month/site
  • Support
  • Access to Teleira Support Center
  • Phone Support(Business hours only)
  • Issue Resolution Target Response Time: 1 Business hour
  • Advisory Services
  • ECP Containing Best Practices
  • Access to  ECP Tool
  • Satellite Monitoring
  • Monitoring: Enhanced
  • Notification: E-mail and text
  • Warranty
  • Satellite: 3 Year
  • TRIAD: 3 Year
  • Analog Gateway: 3 Year
More Info

Gold

Support Plan
$269/month/site
  • Support
  • Access to Teleira Support Center
  • Phone Support
  • Issue Resolution Target Response Time: 1 Business hour/2 Afterhours
  • 24x7 Critical Impact Issue Support
  • Advisory Services
  • Consultative Cases
  • Access to ECP Tool
  • ECP Case Specific w/Year Testing Support
  • Professional Services
  • Monthly Directory Uploads
  • Web Call Controller Configuration Consultation: 1 case per month
  • Satellite Monitoring
  • Monitoring: Enhanced with retention and dashboard
  • Notification: E-mail, voice and text
  • Satellite Maintenance
  • Two-day (where available)
  • Warranty
  • Satellite: Included
  • TRIAD: Included
  • Analog Gateway: 3 Year
More Info

Platinum

Support Plan
$599/month/site
  • Support
  • Access to Teleira Support Center
  • Phone Support 24x7 for Critical Impact Issues
  • Issue Resolution Target Response Time: 1 hour - 24x7
  • Advisory ServicesImpact 
  • Consultative Cases
  • Access to ECP Tool
  • ECP Use-Case Specific with Quarterly Testing
  • Professional Services
  • Weekly Directory Uploads
  • Web Call Controller Configuration Consultation: Unlimited Cases
  • Satellite Monitoring
  • Monitoring: NOC monitored, Enhanced with retention and dashboard
  • Notification: E-mail, voice, text and live calls from NOC
  • Satellite Maintenance
  • Next-day (where available)
  • Warranty
  • Satellite: Included
  • TRIAD: Included
  • Analog Gateway: Included
More Info